Technical Support and FAQs for USA, Canada, Mexico and Caribbean

RT500RF & RT300RF

My heating comes on at random times... Why?

You may be getting RF interference, please see our video on our website on how to change the RF address code. Click here to see video.

Can I use the SALUS app for controlling my RT500RF?

No, the app only operates the iT500.

I’ve put the same time in twice on my programs.. is that OK?

Your RT500RF doesn’t recognize the same time twice, please change the time by at least Ten minutes for the unit to work correctly.

My heating will not go higher than 5 degrees... why?

You are in frost mode, please de activate and the frost symbol will disappear.

Will I lose my set programs if I change the batteries?

If your product is the RT500RF, open the door on the right-hand side and pull the flap down to the battery compartment.
Replace 1 battery at a time and your programms will save.

How do i replace the batteries in my RT500RF or RT300RF?
  • RT500RF open the door on the right-hand side and pull the flap down to the battery compartment.
  • RT300RF pull the right-hand side of the case to open the battery compartment.

ST620WBC VBC & ST620RF

Do you have an app for ST620WBC?

The iT500 is the only SALUS product that uses an app to control the heating and hot water.

*iT500BM with a RXWBC605 / RXVBC605 / RXBC605 (SALUS plug in receivers).

My Vaillant boiler already has pins sticking out, what do I do?

Remove the pins from your SALUS VBC and slide the receiver into the boiler.

I have a metal flap on my boiler, could this effect communication between the thermostat and receiver?

YES if possible leave the flap down so there is clear communication

Where are the OFF periods on the ST620?

Your thermostat is timed and temperature controlled, please use a low temperature if you do not require the heating on for a specific time.

 

Do you have an app that contains manuals?

Yes, we have a SALUS Controls  app that is full of information. The app includes training videos, manuals, wiring diagrams etc .Available to download from the app store or google play.

I’m replacing my existing thermostat that is wired into the boilers external loop. Do I need to put the link back in when I install the plug in receiver.

Yes the link needs to be in when you install the SALUS plug in receivers.

How do i correctly sync my WBC / VBC plug-in receiver with the ST620 thermostat?

Press OK once on the thermostat, go round to pair then press OK twice, (10 sending should display on screen). Gently press and hold the SYNC button with a blunt object (e.g. paperclip). After 5 seconds the Boiler Control LED will flash once to indicate it is ready to pair and ready to receive a signal from the ST620.

Gateway

Q. Registration window has expired.

A. Press the button on top of the gateway once. The LED should return to solid blue.  Click “Search for gateway” immediately.  Then, click “Activate my gateway” to complete the process.

Q. Gateway registration failed.

A. Press the button on top of the gateway once.  The LED should return to solid blue.  Click “Search for gateway” immediately.  Then, click “Activate my gateway” to complete the process.

Q. How do I Add/remove the tile to/from the dashboard?

A. Select Equipment then choose All Equipment for device, Click the device tile.  This will open the equipment detail. Tap the pin icon in the right hand corner near the equipment icon. Navigate to the Dashboard to see the tile. Do the same process in reverse to remove tiles from the dashboard.

Q. Gateway not found or gateway serial number still does not populate

A. If the gateway serial number still does not populate, press the button on top of the gateway once so that it flashes green.  Press “Search for gateway” immediately.

Smart Plug

Q. How do I Add/remove the tile to/from the dashboard?

A. Select Equipment then choose All Equipment for device, Click the device tile.  This will open the equipment detail. Tap the pin icon in the right hand corner near the equipment icon. Navigate to the Dashboard to see the tile. Do the same process in reverse to remove tiles from the dashboard.

Q. If a Smart Plug has been connected previously, How do I connect it again to a different system?

 A. it will need to be reset before you can add it to your system.  Press and hold the plug’s button for ten (10) seconds to reset it.  When its LED flashes red, it can be re-added to Salus Smart home.

Q. How do I turn my Smart Plug on?

To turn your Smart Plug on, simply scroll down to the Smart Plug area on your app and flip the tile, then select on or off. See video here.

Q. How do I set my Schedules?

To set Schedules, scroll down to your Smart Plug tile, flip it and then click on the title of your Smart Plug (you can rename this e.g. Kitchen Light). Here you can create your set times where your Smart Plug will come on and off. See video here.

Q. I can’t determine what Smart plug is in each room.

A. Clicking the magnifying glass with the eye above the name field will help the you identify which Smart Plug you are naming.  Clicking the icon causes the sensor LED to flash and can be helpful if you have more than one plug in a location.

Do you have specific questions in the Service & products or are looking for further information about SALUS?

We will be happy to help you. About Contact forms Your request goes directly to the right person who will get in touch with you shortly.
 

Incorrect, please try again
Enter the words above: Type what you hear: